Refund policy
At ForgeHeavy, we stand behind the gear we ship. If something isn't right, we'll work with you to make it right — fairly and quickly. Please read the terms below so you know exactly what to expect.
Return Window
You have 30 days from the date of delivery (based on verified tracking) to request a return. Requests made after this 30-day window are not eligible for a return or refund.
Order Changes & Cancellations
Need to change or cancel an order? Email us at support@forgeheavy.com within 24 hours of placing it. After 24 hours, your order is sent to fulfillment and can no longer be modified or canceled.
A few things to note:
- Payment processing fees are non-refundable on canceled orders.
- Size or color changes are possible within the 24-hour window, as long as the price stays the same.
- If your order used a promotional discount, removing items may void that promotion.
- Once a tracking number is issued, the order can no longer be canceled.
Change-of-Mind Returns
We accept change-of-mind returns within the 30-day window, provided the item is unused, unworn, and in original condition with all tags and packaging intact. For change-of-mind returns, the customer covers return shipping, and any original shipping charges are non-refundable.
To avoid sizing issues, please check the size chart on each product page before ordering — it's the fastest way to get the right fit the first time.
Eligibility for Returns
To qualify for a return, the item must be:
- Unused, unwashed, and in the same condition you received it.
- Complete with all original tags, labels, packaging, and accessories.
- Accompanied by valid proof of purchase (order confirmation, invoice, or receipt).
Returns must be authorized before shipping them back — items sent without prior authorization can't be accepted.
How to Start a Return
- Email support@forgeheavy.com with your order number and the reason for your return. Photos of the item help us resolve things faster, especially for damaged or defective products.
- Once approved, we'll send you return instructions and the return address.
- Pack the item securely and ship it back. You're responsible for return shipping unless the item arrived damaged, defective, or incorrect — in which case we cover it.
We provide the return address after approval rather than listing it publicly.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or not as ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund — your choice.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few additional days to appear on your statement.
In cases of minor defects where a full return isn't necessary, we may offer a partial refund by mutual agreement.
If you haven't received an approved refund after 15 business days, email us at support@forgeheavy.com and we'll track it down.
Shipping Times
For full details, see our Shipping Policy. In short:
- US orders: 5–14 business days after order placement
- International orders: 7–14 business days after order placement
- Orders are processed within 1–3 business days before shipment
International orders ship DDU (Delivered Duty Unpaid) — any customs duties, taxes, or import fees are the customer's responsibility.
Order Documentation
For every order, we keep complete records — order confirmation, tracking with proof of delivery, packaging records, and all customer service communication. If a payment dispute is filed, we provide this documentation to the payment processor. Disputes filed within our stated shipping timeframes, or contrary to this policy, will be contested with full evidence.
We're Here to Help
Questions about a return or refund? Email us at support@forgeheavy.com — we're happy to help you sort it out.